Tayseer Finance is committed to provide distinguished services according to the expectations, needs and happiness of its customers, and believes that customer complaints are opportunities for development and improvement, and we confirm that all complaints submitted will be dealt with the utmost confidentiality, seriousness, objectivity and efficiency, taking into account impartiality.

In case, you wish to file a complaint pertaining to any of our services, please note the following.

1- You may please communicate with us through the following channels:

· Via direct email to our Customer Care Department

· Via Tayseer Finance WhatsApp 

·  Via Social media

· By calling the UAN Number 920010181

· By calling the Toll Free Number 8001160011

· Live chat with Customer Care Rep.

· Feedback Form below

*Clearly write the area/ service about which you are not satisfied.
*Clearly write your National ID/ Iqama Number and Full name.
*Clearly write your Mobile number/ contact number.

2. You will receive acknowledgement of your complaint from our side within 1 working day.
3. You will receive a reply from us within 5 working days through your preferred communication channel.
4. We expect our solution to your complaint will be acceptable for you. In case, you have any reservations you can contact Saudi Central Bank "SAMA" care through https://my.samacares.sa
5.“Consumer Protection Principles” is available on our website “click here” as well as in branches, please ask for your free copy now!

Customer Care Team Duty

Sun – Thus 8:00 am – 4:00 pm