Dec. 31, 2019, midnight

In April 2018, the Saudi Arabian Monetary Agency issued collection controls and procedures for individual customers, and these regulations set out the mechanism that financing agencies (banks and financing companies) must follow when communicating with individual customers and their guarantors with a view to collection in a way that guarantees the rights of all parties.

According to these controls, customers can, when their financial circumstances change, benefit from rescheduling the debt, and funding agencies are obligated - based on the customer’s request - to reschedule the debt in the event that the customer’s financial position is proven (compulsory) without giving new financing and without any additional fees and without any change At term cost. Funding parties are also obligated to reschedule the debt - based on the request of the client - in the event that the circumstances of the client are changed (optional) with the possibility of changing the cost of the term and without any additional fees. In these two cases, the financing contracts granted with the original guarantee are excluded.

Steps to help you prioritize debt repayment

Cases of exempting the customer from the installments due on him
According to the provisions of collection controls and procedures, financing contracts concluded from 1/10/2018 are exempting clients from the installments due in two cases: death or total disability, and that is within a maximum period of (30) days from the date of receipt by the financing agency of the relevant documents, In this case, the financing agency is obligated to return all the amounts collected since the date of proven death or total disability, and excluding commercial financing contracts and deaths or total disability resulting from the following reasons:

The customer deliberately inflicted self-harm or suicide, whether he was sane or mentally disturbed.
Taking unauthorized drugs, or taking drugs or alcohol.
Death or disability occurred during participation or training in any sport or dangerous competition, such as participation in horse or car races.
Death or disability resulting from the nature of the work.
Death or disability that was caused or contributed to by nuclear weapons, nuclear radiation or radiation contamination from any fuel or any nuclear waste resulting from the burning of nuclear fuel.
Death or disability resulting from wars, acts of foreign aggression, hostilities, or semi-military actions, and acts of sabotage and terrorism resulting from individuals or on behalf of terrorist groups.
Death or disability resulting from natural disasters.
Judicial rulings issued by the courts or the competent judicial authority in accordance with the regulations in force in the Kingdom of Saudi Arabia.

Collection controls and procedures - especially those related to debt forgiveness - provide financial protection to clients, and contribute to alleviating financial pressures arising when a customer's material conditions change. It also preserves the rights of all parties by specifying the actions that financing agencies can take when a customer fails to pay.

Source: SAMA website