Methods Of Payment

There are multiple payment methods that allow you to choose the appropriate method for you as shown below:

• Payment by (Mada / Visa / Mastercard – STC Pay – Apple Pay) through Tayseer Online or Tayseer finance mobile App (our preferred)
• Payment through SADAD payment system (Biller: Tayseer Arabian Company, Biller Code:052)
• Payment in cash or through credit cards (Mada / Visa / Mastercard) at the branches
• Salary Deduction from your current account with a local bank
• Transfer through ATMs from your bank account or online banking or phone banking
• Payment by transfer to the customer's virtual bank account

Renewal Of Driving-Authorization

You can apply for renewal of the driver's additional driving authorization through Tayseer Online or visiting one of our branches with the required documents and it will be obtained immediately.

Required Documents :

• A copy of the ID is valid
• Copy of valid driver's license
• Car registration card

Important note :

To renew the authorization, the customer must commit to paying the monthly rent on the agreed date.

Travel By Car Outside Saudi Arabia

You can travel by car outside the Kingdom of Saudi Arabia when you have the mandate of international driving authorization, as the internal authorization letter is not supported outside Saudi Arabia..

To obtain international driving authorization, please follow the following:

• Upload required documents
• An exit and return visa are required for expatriates.
• Pay the required installments for travel in advance
• Payment of international authorization fees ( GCC / Egypt & Jordan )

Important Notes :

• The country to which it is traveling is one of the permitted countries according to the company policy, and the company has the right to refuse to grant the international authorization without giving reasons
• For international authorization, the customer must be committed to paying the monthly rent
• Provide Saudi guarantor for expatriates customers to obtain driving authorization letter to travel to Egypt and Jordan
• Commitment to pay monthly installments
• Mobile number registered in (Absher)

Additional Car Key

The Company shall deliver to the Customer one key for the vehicle and retain the spare key and the sparekey shall be delivered to the customer in the event of the transfer of ownership of the Car to him/her.

However, if the customer wants to get the spare key, he / she must submit a request to get spare.

Important note :

After submitting a request to get spare key, we will deliver the spare key to Tayseer finance branch, customer has to return the key within 3 days otherwise we will circulate the car through police.

Insurance And Car Accidents

The first insurance policy is issued automatically when you sign the lease and are delivered to you by SMS at the time of your receipt of the vehicle and in the event of an accident:

• No third party or party should be waived
• Contact Najm Company on 920000560 to issue a report on the incident and ensure that you get the check receipt (original)
• Our insurance broker company must be notified of the accident immediately by submitting the application through https://eservices.ihcsystem.net/ar/claim and the object by contacting them to know the procedures with the delivery of the documents required to open the claim, please note that the report must be submitted within a maximum period of 30 days from the date of the accident to accept the claim
• Follow the insurance company's instructions and guidelines for vehicle inspection and repair, and follow the insurance company's guidelines for cities with no branches.
• When you have any questions, please call the company's unified number: 8001160011

Additional Required Documents :

• Police report in case of theft
• Civil defense report in case of fire and drowning
• In the event of an accident outside the Kingdom, the customer must authenticate the accident report from the Saudi Embassy in the country where the accident occurred. If the customer repairs the car in the country where the accident occurred, a picture of the car shall be brought before the accident and after the accident. Insurance.

Documents required to open a claim with the insurance company

• The origin of a Najm's report or traffic
• Origin of car repair permission
• Image of the report and the incident location
• Valid driving authorization letter
• Copy of the driver's license (the form) with valid driver's license and identification card at the time of the accident
• When it is not possible to operate the car, the customer can tow to the agency and submits the invoice for the towing of the car to the agency to be compensated for the towing fee in accordance with the terms and conditions of the insurance
• Letter addressed to third party insurance when fault rate on our customer is 0%

Important notes to be observed:

• The customer must not give any acknowledgment of responsibility or promise to pay or reject any financial claim without the written consent of Tayseer Finance.
• Do not release or waive the other party responsible for the incident without the written consent Tayseer Finance
• Do not repair the car in the case of the accident without the written approval of the Tayseer Finance
• The driver must have a valid license and a authorized from Tayseer Finance
• Any compensation transfer issued on behalf of Tayseer Financing company will not be paid to the customer until the customer make the necessarily repair and bring the vehicle to our branch for inspection then we will transfer the compensation amount to customer’s bank account.
• As a customer, you must take all measures to prevent the vehicle from being stolen or damaged, as the theft is caused by your negligence as a customer not covered by the insurance.

General exclusions from the insurance policy

• The insurance policy does not cover any vehicle if it is leased to others, used for transport or used commercially
• The insurance policy does not cover any accident, loss or liability if the insurance company is not notified 30 days after the date of the accident
• The insurance policy does not cover any accidents that are due to traffic violations as follows: Red Signal passing/ Reverse Traffic / Over speed / drifting / When the driver is under the influence of drugs or alcohol or medical drugs that are not allowed to drive after handling / any traffic violations referred to in the insurance policy
• The insurance policy does not cover any accident, damage, loss, damage, or liability that occurred in any country or country at war, riot or attack on authority.
• The insurance company has the right to consider that the vehicle is in a state of total loss if it believes that repair is not economically feasible
• In the case of theft: bring a preliminary circular from the police, and after 45 days of the preliminary circular and the car was not found, an additioanl circular must be brought..

Car Registration Cancellation

In case the customer wishes to cancel the car plates and send them to the damaged cars yard, you must submit a request through online services and make sure of the following:

• Account statement with balance (zero).
• Payment of additional insurance fees if any.
• Car registration card.